Our Guarantee: Our goal is for your gift to represent you and your company with excellence, reflecting the manner in which you conduct your business. If you are unsatisfied with the quality or design of your gift, we will replace or re-do it until it is right for your recipient.
Substitutions: Due to varying availability, we reserve the right to substitute products for those of equal or greater value. Substitutions will not compromise the quality or value of your gift in any way.
Privacy: Under no circumstances will any of your information be shared with anyone other than Gift Baskets By Design staff, for the sole purpose of processing your order. You can rest assured that online orders are secure, with all transactions processed and protected through Paypal or Shopify Payments.
Returns & Refunds: Orders may be cancelled within 24 hours of order placement. However, we are unable to refund purchases once they have been delivered. Custom orders of $1000 or more require a non-refundable deposit of 50% of the order quote.
Delivery Fees: Acceptance of our Terms & Conditions also means acceptance of the delivery details on our Delivery page.
Alcohol: In accordance with the Alberta Gaming and Liquor Commission, our license permits us to purchase alcohol from a liquor store and deliver it for our clients of legal drinking age and to charge a fee for this service. We are unable to stock alcohol on our premises, however, if you require something specific we are happy to pick it up for you and include it in your order. Orders containing alcohol must be received and signed for by a person of legal drinking age. If recipient appears to be 25 years of age or younger, photo identification will be required by recipient as proof of age, upon delivery. We do not wrap alcohol provided by clients.
Flowers: Our delivered flowers are guaranteed to last for 5 days with adequate watering and temperature control. Arrangements may not be exactly as shown. Due to seasonal availability, substitutions of equal or greater value may be made.
Allergies: Food products in our baskets may contain allergens or traces of allergens such as but not limited to nuts, wheat, gluten, soy, egg or dairy.
Disclaimers: Gift Baskets By Design and its affiliated entities, parent companies, subsidiaries, present and former employees, owners, officers, members, managers, partners, contractors, insurers, shareholders, and directors are not responsible for any and all claims, actions, damages, liabilities, losses, costs, and expenses (including, without limitation, attorney’s fees) for death or injury or loss or damage of property, resulting from food sickness, allergic reactions, choking, and injuries or damages arising from accidents or mishaps, associated with sending / purchasing and / or receiving Gift Baskets By Design’s products and / or services.