Privacy policy

Privacy Policy
Last updated: March 25, 2025

This Privacy Policy outlines how Calgary Gift Baskets by Design (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.giftbasketsbydesign.ca (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to the user of the Services, whether a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use or access any of the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including changes to our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by law.

How We Collect and Use Your Personal Information

We collect personal information to provide our Services, which include fulfilling orders, delivering products, and communicating with you. We will never sell your data to third parties. Any information collected is solely for the purposes of processing orders and ensuring customer satisfaction.

We use Shopify to power our online store, and your information is stored on their secure platform. Shopify handles payment processing and other data-related services. By using our Services, you acknowledge and agree that Shopify’s privacy practices may apply in addition to this Privacy Policy.

You have the option to request the removal of your personal information stored by Shopify. Please refer to Shopify’s privacy policy for more information on how to manage your data with them.

What Personal Information We Collect

The personal information we collect may include the following, depending on your interactions with our Site:

Information You Provide Directly to Us:

  • Contact details: name, address, phone number, and email.

  • Order details: shipping address, payment information, and email.

  • Account details: username, password, security questions for account protection.

  • Customer support details: any information provided during customer service interactions.

Usage Data:
We may automatically collect data about your interactions with the Site, such as device information, browser details, and IP addresses, through cookies or similar technologies to improve the Services.

Information from Third Parties:

  • Shopify: We collect information from Shopify to process payments, deliver orders, and support your account management.

  • Payment Processors: Payment data is securely collected by payment providers to process transactions.

  • Advertising and Analytics: We may work with third-party partners for analytics and advertising purposes.

How We Use Your Personal Information

We use the information we collect to:

  • Provide Services: Fulfill orders, process payments, and arrange shipping.

  • Marketing: Send promotional offers and updates about new products, but you can opt-out at any time.

  • Security: Prevent fraud and ensure your account’s safety.

  • Customer Support: Address any inquiries or support requests.

Cookies:
We use cookies to enhance your experience on the Site, such as remembering your preferences and optimizing the store’s functionality. You can manage cookie preferences through your browser settings.

How We Disclose Personal Information

We may share your information in the following circumstances:

  • Third-Party Service Providers: To fulfill orders, process payments, and support our Services (e.g., Shopify and delivery providers).

  • Business Transactions: In the event of a merger or acquisition.

  • Legal Requirements: To comply with legal obligations or protect our rights.

We do not sell, rent, or trade your personal information to third parties.

Your Data Rights

As a user, you have certain rights regarding your personal information:

  • Access: You can request access to the personal data we have stored about you.

  • Correction: You can request that we update or correct inaccurate information.

  • Deletion: You can request the removal of your data from our records, subject to any legal or contractual obligations.

  • Opt-Out of Marketing: You can opt-out of receiving promotional communications at any time by clicking "unsubscribe" in our emails.

If you wish to exercise any of these rights or have concerns about the data we hold, please contact us at info@giftbasketsbydesign.ca.

Data Security and Retention

We take reasonable steps to protect your personal information but cannot guarantee complete security. Information sent to us may not be fully secure while in transit.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies.

International Users

If you are located outside of Canada, please be aware that your personal information may be transferred to, stored, and processed in Canada or other jurisdictions. By using the Services, you consent to this transfer.

Contact Us

For any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us at:

Email: info@giftbasketsbydesign.ca